Privacy Policy
Last updated: August 2026 · ITI Hub (com.itihub.app)
This Privacy Policy explains what information the ITI Hub app
(“the App”, package com.itihub.app) collects, how it is used, and the
choices you have. The App is an independent educational service created by
Shri Ganesh ITI, Yawal (“we”, “us”, the “Service Provider”).
By using the App you agree to this policy.
1. Who we are
ITI Hub is a free study app for students of Industrial Training Institutes (ITI). It provides previous-year question papers, Trade Theory practice, mock tests, study material and updates. It is not affiliated with, endorsed by, or connected to the Directorate General of Training (DGT), NCVT / SCVT, any State Council for Vocational Training, or the Government of India or Maharashtra.
2. Information we collect
| Category | Examples | Why |
|---|---|---|
| Account information | Name, email address and profile picture (from Google Sign-In) | To create and secure your account |
| Contact information | Mobile number (if you provide it during registration) | Account recovery, important notices |
| Learning data | Test scores, results, accuracy, bookmarks, wrong-question history, downloads, study progress | To show your analytics, rank, report card and personalised practice |
| Device & technical data | Push-notification token (FCM), device model / OS version, app version, basic usage events, crash logs | To deliver notifications, run the App and fix problems |
| Payment data (only if a paid plan is offered) | Plan name, amount, status and a payment reference | To record your purchase. Card / UPI / bank details are handled entirely by the payment provider and are never stored by us |
We do not collect your precise or approximate location. We do not sell your personal data.
3. How we use your information
- Create, secure and manage your account and login.
- Provide papers, mock and trade-wise tests, study material, and ITI / apprenticeship updates.
- Show your results, All-India rank, report card and weak-area practice.
- Send exam-related and administrative notifications.
- Process purchases, free trials, referrals and coupons (where applicable).
- Diagnose crashes, prevent misuse, and improve the App.
4. AI Doubt Solver & third-party services
When you use the AI Doubt Solver, the question text you type is sent securely to Google’s Gemini AI service to generate an answer. Please do not include sensitive personal information in your questions.
We also rely on trusted third-party services, each governed by its own privacy policy:
- Google Sign-In — login
- Google Firebase (Cloud Messaging, Analytics) — push notifications and basic usage analytics
- Google Gemini — AI Doubt Solver answers
- Razorpay — payment processing (only if a paid plan is offered)
- Google Drive — encrypted database backups for disaster recovery
5. Advertising
The App does not show third-party advertisements. Firebase Analytics may use an advertising identifier for aggregate, non-advertising analytics only.
6. Data storage, retention & security
Your data is stored on secured servers and kept only as long as your account is active or as required by law. We use appropriate technical and organisational measures, including encryption of data in transit (HTTPS/TLS). For disaster recovery we keep encrypted backups (AES-256) that may be stored on servers located outside India. No method of internet transmission is 100% secure, and we cannot guarantee absolute security.
7. Your rights & account deletion
You may request access to, correction of, or deletion of your personal data and account at any time:
- In the App: Settings → Account → Delete account.
- By email: write to us at the address on our Contact Us page with the subject “Delete my data”.
When you delete your account, your personal data is removed from our active systems, except records we must keep for legal or accounting purposes (such as payment records).
8. Children’s privacy
The App is intended for ITI students and is not directed at children under 13. We do not knowingly collect personal data from children under 13. If you believe a child has provided us data, please contact us so we can remove it.
9. Legal basis & grievance officer
We process personal data to provide the service you request and with your consent, in line with applicable Indian law including the Digital Personal Data Protection Act, 2023. For any privacy question, complaint or data request, contact our Grievance Officer at the email address listed on the Contact Us page. We aim to respond within 30 days.
10. Changes to this policy
We may update this Privacy Policy from time to time. Changes are posted here with a revised “Last updated” date. Continued use of the App after changes means you accept the revised policy.